How We Work
Real connection before making any commitments.
Mind Remedy doesn’t just assign a support worker and hope for the best. The onboarding process is built around getting to know you properly, before anything else.
Initial conversation - relaxed, no pressure, just getting to know you and your goals
Getting to know me form - hobbies, interests, routines, personality, and what matters most to you
Capacity, capability & compatibility assessment - we assess whether we’re the right fit before making any commitments
Support worker matching - using the same process with our team to make a genuinely informed match
Review - your NDIS plan and support requirements together
Individually focused - tailored support plan built around your life, not a template
Continuous care - ongoing check-ins and open communication, adjusted as things change
Our Support Workers
Mind Remedy is very deliberate about who joins the team.
Every support worker is here because they genuinely care, not just because they needed a job. The team embrace a health-focused approach in their own lives, which means it comes naturally in their work. They go above and beyond because that’s just who they are.
Matching is taken seriously. Mind Remedy matches based on personality, shared interests, and the kind of support you’re after - not just availability. If it’s not right, we work to fix it.
Participant Voice
Participants are involved in every decision. Mind Remedy regularly reviews goals, encourages open feedback, and adjusts support based on what you tell us. You’re heard, respected, and in control.
Quality Standards
As a registered NDIS provider, Mind Remedy maintains independent audits, clear policies, risk management systems, incident reporting processes, and ongoing compliance reviews. All staff hold current First Aid, CPR, required qualifications, and completed screening checks.
Frequently Asked Questions
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It starts with a conversation - no pressure, no forms to fill in on the spot. Mind Remedy gets to know you, understands your goals and preferences, and then works with you to find the right support worker match and build a plan that actually fits your life.
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Mind Remedy provides in-home support, personal care, community access, health and wellness programs, rehabilitation assistance, daily living skills, respite services, and outdoor adventures - all tailored to your NDIS plan and what matters most to you.
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The match is taken seriously. Mind Remedy matches based on personality, shared interests, and the kind of support you’re after, not just availability. Every member of the team is in this for the love of helping others, and embraces the same health-focused approach in their own lives. If it’s not right, we work to fix it.
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Participants are involved at every stage from planning to review. Open communication is encouraged, feedback is welcomed, and supports are adjusted when things change. You’re not just a name on a schedule.
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Yes. Mind Remedy welcomes self-managed participants. You’re free to choose any provider, registered or not, and we can work directly with you on invoicing and support arrangements.
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Because smaller is often better in this industry. Mind Remedy is registered, compliant, and professionally run — but small enough that you’ll actually know the people supporting you. The security of a registered provider, with the feel of someone who genuinely knows you.
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We aim to be in touch within one business day. If your situation is urgent, call us directly on 0468 248 846 and we’ll do our best to help straight away.
